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How to obtain a refund?

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8tango
107
8tango 2016.03.25 11:58 

Hi,

I rent for 3 months ($50) this EA https://www.mql5.com/en/market/product/545# but now it doesn't work, I post a message on this page https://www.mql5.com/en/market/product/545#!tab=reviews and sent an email to Konstantin Chernov but I don't received an answer.

I can't use this EA and I want to be refund, how to proceed?

Regards,

Paul

Damian Mateusz Dziadosz
5939
Damian Mateusz Dziadosz 2016.03.25 12:13  

Ask a moderator or contact to Service Desk to know if that possible.

Or tell us which error appears in "Experts" section  once you attach the EA maybe it can be solved and make it work again.

Khurram Mustafa
29821
Khurram Mustafa 2016.03.25 12:14  
8tango:

Hi,

I rent for 3 months ($50) this EA https://www.mql5.com/en/market/product/545# but now it doesn't work, I post a message on this page https://www.mql5.com/en/market/product/545#!tab=reviews and sent an email to Konstantin Chernov but I don't received an answer.

I can't use this EA and I want to be refund, how to proceed?

Regards,

Paul

may be it was server issue

according to my knowledge, once program is published in market author will not change that

and error was initializing failed,

I suggest please see first at your side MT4 or Windows

well wait for more comments, hope you will get your answer 

Sergey Golubev
Moderator
94492
Sergey Golubev 2016.03.25 12:24  

It is what I was reading from the rules:

"The Buyer shall provide the Seller all information necessary for reproducing and fixing errors described in paragraph III.5 and III.6. of these Rules. Claims of general type, such as "It does not work", "The program is not working properly," etc., shall not be considered".

I think - it is the best way for you to contact with the buyer, besides, please note that it may be any issue other than the issue with the market product (if it works for 2 months but stop working on the 3rd month so ... and same product ... and no one changed anything ... you did nothing ... buyer did nothing because it is same product ...).

Alain Verleyen
Moderator
31090
Alain Verleyen 2016.03.25 12:43  
8tango:

Hi,

I rent for 3 months ($50) this EA https://www.mql5.com/en/market/product/545# but now it doesn't work, I post a message on this page https://www.mql5.com/en/market/product/545#!tab=reviews and sent an email to Konstantin Chernov but I don't received an answer.

I can't use this EA and I want to be refund, how to proceed?

Regards,

Paul

You can't demand a refund. But you can require a fix if it's a bug in the EA, which seems well the case :

Experts initializing of ArbitrageStatistic Hedge (EURUSD,M15) failed

But only the Seller can help you. Be patient, it's only 3 days since your review.

8tango
107
8tango 2016.03.25 13:34  
Alain Verleyen:

You can't demand a refund. But you can require a fix if it's a bug in the EA, which seems well the case :

But only the Seller can help you. Be patient, it's only 3 days since you review.

Hi,

Thank your for your answers.

How long do I have to wait for his answer?

Paul

Alain Verleyen
Moderator
31090
Alain Verleyen 2016.03.25 14:03  
8tango:

Hi,

Thank your for your answers.

How long do I have to wait for his answer?

Paul

Who knows...you can write him a private message also.
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