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403 forbidden on mql5 site, how to solve it?

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Wang Qi
721
Wang Qi  

Today I always get 403 forbidden error on any mql5.com pages.

403 - Forbidden: Access is denied.

You do not have permission to view this directory or page using the credentials that you supplied.


How can I solve it?

That error only happens on my computer and not on my phone...

I tried FireFox, Chrome, and Edge, none works.

Thanks

Keith Watford
Moderator
10565
Keith Watford  

https://www.mql5.com/en/forum/160176

Already discussed, but not really resolved.

I haven't had the problem recently.

Fernando Carreiro
2202
Fernando Carreiro  
GumRai:

https://www.mql5.com/en/forum/160176

Already discussed, but not really resolved.

I haven't had the problem recently.

Just a possible related query - does MetaQuotes use Cloudflare  for their site?

The reason I ask is that when under possible hacker attacks, Cloudflare uses a special mode that can cause 403 errors to come up when it suspects attacks for certain IP address blocks!

Even if they don't use Cloudflare, they may implement something similar that may explain why it it comes up for certain regions while for others it seems to continue to work without any problem.

Wang Qi
721
Wang Qi  

Thanks all, how can I contact MetaQuote help desk? I can't find the information on mql4.com.

EDIT:

I've used some web proxy to visit the service desk and created a new request, hope some staff can help me.

Fernando Carreiro
2202
Fernando Carreiro  
wqking:

Thanks all, how can I contact MetaQuote help desk? I can't find the information on mql4.com.

The Service Desk is via your profile page on MQL5 (half way down the menu list on the left of your profile page).

Since you are unable to connect to the MQL5 site, you will probably also not be able to access the Service Desk link either.

Wang Qi
721
Wang Qi  

Not sure it's because I sent request to service desk or the blocking time is out, now I can visit mql5.com normally.

Thanks all.

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